Customer Support Center for Solar Street Lighting Projects
We Support Every Stage of Your Solar Lighting Project
Successful solar street lighting projects depend not only on product quality but also on clear communication, fast response, and reliable engineering support.
Our support center is designed to help distributors, EPC contractors, government buyers, and project developers quickly access the right team—whether you are in the quotation stage, engineering design stage, production stage, or after installation.
From Nigeria to Kenya, Ghana, Tanzania, Uganda, Zambia, and other African markets, we ensure every inquiry receives structured and professional support.
Choose the Right Support Channel
To ensure faster response and accurate handling, please select the correct support type:
Project Inquiry Support
For:
Engineering Support
For:
OEM & Distributor Support
For:
Shipping & Delivery Support
For:
After-Sales & Warranty Support
For:
Direct WhatsApp Communication
For:
Response Time Commitment
We understand that infrastructure projects require timely communication.
Standard Response Time
● Project quotations: 24–48 hours.
● Technical support requests: priority handling.
● Government & EPC projects: fast-track response.
Priority Handling
● EPC contractors.
● Urgent replacement requests.
● Time-sensitive installation projects.
Support Across the Entire Project Lifecycle
Our support system is structured to follow your project from start to finish.
| Stage | Support Provided |
|---|---|
| Project Planning | Product selection + road classification (M1–M5) |
| Engineering Stage | DIALux lighting simulation + design support |
| Quotation Stage | Technical optimization + cost guidance |
| Production Stage | Order tracking + OEM confirmation |
| Pre-Shipment | Quality inspection + export documents |
| Shipping Stage | Logistics coordination |
| Installation Stage | Installation guidance |
| Operation Stage | Troubleshooting + performance support |
| Maintenance Stage | Spare parts + long-term service |
How to Contact Us
To ensure fast processing, please choose the most suitable contact method:
What You Can Get From Our Support Team
Our support is not limited to answering questions.
You can receive:
FAQ for Support-Specific
Support
How do I know which support channel I should use?
Each support channel is designed for a specific purpose such as project inquiry, engineering design, OEM cooperation, shipping coordination, or after-sales support. Choosing the correct channel helps ensure faster and more accurate responses.
How fast will I receive a response?
Most inquiries are responded to within 24 hours. Project quotations and technical requests may require 24–48 hours depending on complexity. Priority support is available for urgent infrastructure projects.
Can I get engineering support before placing an order?
Yes. Engineering support is available during the quotation and planning stage, including product selection, M1–M5 road classification guidance, and DIALux lighting design.
Do you support government and EPC projects?
Yes. We provide structured support for government tenders, EPC contractors, and infrastructure projects including technical documentation, design assistance, and project coordination.
Can I contact support after installation?
Yes. Post-installation support includes troubleshooting, maintenance guidance, spare parts consultation, and system performance optimization.
Is support available for African countries?
Yes. We regularly support projects in Nigeria, Kenya, Ghana, Tanzania, Uganda, Zambia, South Africa, and other African regions with structured engineering and logistics assistance.
Need Fast and Reliable Project Support?
Whether you are planning a new project, requesting engineering assistance, managing distribution, or handling after-sales issues, our support team is ready to assist you with structured and professional guidance.
The messenger of light & power conversion.
© 2026 Queneng Light
Jason Qiu
Queneng
Queneng
Queneng
Queneng